Privacy Policy

This Privacy Policy (“Privacy Policy”) applies to your use of the www.neurostrive.com website (“Website”), which is owned and operated by Neurostrive Hydration & Med Spa. The terms “we,” “our,” and “us” refer to Neurostrive Hydration & Med Spa (“Neurostrive”). Your privacy and security are important to us. Please read this Privacy Policy carefully to understand how we will use and protect the personal information you provide to us. We do reserve the right to make changes to this Privacy Policy from time to time, so please check back periodically.

1. What Information We Collect From You

1.1 Personal Information Versus Non-Personal Information

Our primary goal in collecting information from you is to provide you with an efficient and helpful experience while using the Website. In order to do so, the Website collects two types of information about you: Personal Information and Non-Personal Information.

(a) “Personal Information” refers to information that lets us know the specifics of who you are and can be used to identify, contact, or locate you. Examples of Personal Information include, without limitation, your first and last name, your credit card number, your mailing address and/or email address, and your phone number. Generally, we collect Personal Information when you use the Website to make purchases, fill out forms, surveys or questionnaires, join our mailing list, opt in to our text messaging program, request information, correspond with us, book appointments, or otherwise volunteer information about yourself. If you complete questionnaires or speak with our providers to receive personalized consultations or analysis, we may also collect personal information related to your health, such as: (i) age, (ii) gender, (iii) history of allergies, (iv) certain use of medication or drugs, and (v) any special health problems or concerns.

(b) “Non-Personal Information” refers to information that does not, by itself, identify you or a specific individual. Examples of Non-Personal Information we may collect include, without limitation, demographic information, which web pages of ours are most often visited, and which of our services are receiving the most interest. We may collect Non-Personal Information through any of the methods discussed above, as well as automatically through use of industry standard technologies discussed further below.

1.2 Access and Change to Personal Information

We provide you with the ability to review, update, or correct Personal Information previously submitted by emailing us at info@neurostrive.com. We will use commercially reasonable efforts to accommodate all such requests, especially to the extent such activities will not compromise privacy or security interests. Upon a user’s written request, we will functionally delete the user and his or her Personal Information from the database where such information is stored; however, we may retain one copy of information provided for certain legal or archival purposes for a prescribed period.

1.3 Information Collected Through Technology

We and our service providers may collect information from visitors to the Website regarding the referring URL, your IP address, which browser you used to come to the Website, information regarding your domain server, the country, state, and telephone area code where your server is located, your type of computer, timestamp data, and the pages of the Website that you viewed during your visit. Some of this information is gathered through the following technologies:

(a) Cookies. In order to improve your user experience, we may use cookies. “Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. Generally, cookies work by assigning to your computer a unique number that has no meaning outside of the Website. Our cookies do not generally contain any personally identifying information. Most web browsers automatically accept cookies, but you can usually configure your browser to prevent this. Not accepting cookies may make certain features of the Website unavailable to you.

(b) IP Address. You can visit many areas of the Website anonymously without the need to become a registered user. Even in such cases, we may collect IP addresses automatically. Each time you access the Website, our server logs your IP address. Standing alone, your IP address is not necessarily personally identifiable.

(c) Web Beacons. We may use a variety of other technical methods for tracking purposes, including web beacons. Web beacons are small pieces of data embedded in web pages and emails. We may use web beacons in HTML emails to determine whether recipients have opened those emails and/or clicked on links in those emails.

2. Use and Disclosure of Personal Information

2.1 How We Use Your Information

We use the information we collect to provide, operate, and improve our services; to process appointments, purchases, and payments; to respond to your inquiries; to send you appointment confirmations, reminders, and service-related communications; to send promotional messages where you have opted in; and to comply with legal obligations.

2.2 SMS / Text Messaging Consent

By providing your mobile phone number and opting in, you consent to receive SMS text messages from Neurostrive Hydration & Med Spa, which may include appointment confirmations and reminders, responses to inquiries, service follow-ups, customer support, and – where you have separately opted in – promotional offers. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP, and you may reply HELP for assistance.

2.3 How We Share Your Information

We do not sell, rent, or trade your Personal Information. We do not share your Personal Information with third parties or affiliates for their own marketing or promotional purposes. We may share your information only in the following limited circumstances:

• Service providers and subcontractors. We may disclose your Personal Information to service providers who perform functions on our behalf, such as companies that host the Website, process payments, fulfill purchases, deliver products, provide customer service, or operate our communications platform. These providers may use your Personal Information only to perform the services we have requested and not for their own purposes. For example, we release your credit card number to confirm payment, and your name and mailing address to a delivery service to fulfill orders.
• Legal compliance. We may disclose Personal Information when required by law, court order, or subpoena, or to cooperate with a law enforcement investigation, or where we believe in good faith that disclosure is reasonably necessary to enforce our Terms & Conditions or to protect the rights, property, and safety of our users, others, or ourselves.
• Change in control. We may transfer your Personal Information to a successor in interest if we are acquired by or merged with another organization. We will use reasonable efforts to notify you before information about you becomes subject to a different privacy policy.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text messaging services.

2.4 Advertising and Analytics

We work with third-party advertising and analytics providers – such as Google and Meta (Facebook/Instagram) – that use cookies, web beacons, pixels, and similar technologies to collect Non-Personal Information about your activity on our Website and across other websites and apps over time. This information consists of online identifiers and browsing activity (for example, pages viewed and device or browser type) and is used to measure the performance of our advertising and to show you Neurostrive ads that are more relevant to you, including after you leave our Website (“retargeting” or “interest-based advertising”).

You can manage or opt out of interest-based advertising through the following resources: the Digital Advertising Alliance at optout.aboutads.info, the Network Advertising Initiative at optout.networkadvertising.org, and Google’s Ads Settings at adssettings.google.com. Most browsers also allow you to refuse or delete cookies through their settings. Opting out does not mean you will stop seeing ads; it means the ads you see may be less relevant to you.

2.5 Links to Other Websites

Our Website or emails may contain links to third-party websites with which we have no affiliation. We do not share your Personal Information with those websites and are not responsible for their privacy policies. We suggest you read the privacy policies on those websites.

3. Opting Out

You may opt out or unsubscribe from our communications and non-transactional emails by following the unsubscribe instructions in any email you receive from us, or by replying STOP to any text message. You may change your preferences at any time. If you would like to be removed from our contact lists completely, please contact our office at the address listed below.

4. Safeguarding Your Personal Information

4.1 Our Security Measures

Credit card transactions and order fulfillment are handled by established third-party banking institutions and process agents that receive only the information needed to verify and authorize your transactions and to deliver your order. Orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. Although we use reasonable efforts to safeguard the security of your Personal Information, transmissions made over the Internet cannot be guaranteed to be secure.

4.2 Protecting Yourself

You are solely responsible for safeguarding and maintaining the secrecy of your User ID, password, and any account information in your possession or control. Please be careful and responsible whenever you are online. You can learn more about Internet privacy from government websites such as www.ftc.gov/privacy.

5. General

5.1 Changes to Our Policy

This Privacy Policy is effective with respect to any Personal Information collected on or after the effective date set forth above. We reserve the right to modify or supplement this Privacy Policy at any time. If we make changes, we will update the Website and Privacy Policy to include such change. Your continued use of the Website once the revised Privacy Policy has been posted affirms your agreement to such changes.

5.2 Children; Parental Consent

It is our policy not to collect Personal Information from any person under 18, and our services and SMS messaging program are intended only for individuals 18 years of age or older. If we learn that we have inadvertently gathered Personal Information from a child, we will attempt to notify the child’s parent or guardian and erase such information from our records.

5.3 Contact Us