Terms & Conditions

Welcome to Neurostrive Hydration & Med Spa (“Neurostrive,” “we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your access to and use of the website located at www.neurostrive.com (the “Website”), our services, and our SMS/text messaging program. By accessing or using the Website, scheduling an appointment, or opting in to receive text messages from us, you agree to be bound by these Terms. If you do not agree, please do not use the Website or our services.

1. Eligibility

You must be at least 18 years old to use our services and to participate in our SMS messaging program. By opting in to receive messages from us, you confirm that you are at least 18 years of age and that you are the account holder or an authorized user of the mobile phone number you provide.

2. Services

Neurostrive Hydration & Med Spa provides medical aesthetic, skincare, laser, and IV therapy services, along with related consultations and information. Through the Website and our communications, we may provide:

• Responses to inquiries submitted through our Website or forms
• Information about our treatments, products, and services
• Appointment scheduling, confirmations, and reminders
• Customer support and consultation
• Promotional offers and updates (where you have opted in)

All medical and aesthetic services are subject to consultation and provider approval. Information on the Website is for general informational purposes only and does not constitute medical advice or establish a provider-patient relationship.

3. SMS/Text Messaging Program

Program Name: Neurostrive Hydration & Med Spa

By providing your mobile phone number and opting in through our Website, forms, or by texting a keyword to our number, you consent to receive SMS text messages from Neurostrive Hydration & Med Spa. The types of messages you may receive include:

• Appointment confirmations, reminders, and scheduling messages
• Responses to your inquiries and customer support messages
• Service follow-ups and aftercare information
• Account notifications
• Promotional offers, specials, and updates (only if you have opted in to marketing messages)

3.1 Opt-Out Instructions

You can cancel the SMS service at any time. Simply text “STOP” to our number.

After you send “STOP,” we will send you a confirmation message and then no further SMS messages will be sent to you, unless you opt in again. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

3.2 Help Instructions

If you experience any issues with the messaging program or need assistance, reply with the keyword HELP for more help, or contact us directly at info@neurostrive.com or 772-444-8482.

3.3 Carrier Liability Disclaimer

Carriers are not liable for delayed or undelivered messages.

3.4 Privacy

For privacy-related inquiries, and to understand how we handle your information, please refer to our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

4. User Responsibilities

You agree to:

• Provide accurate, current, and complete information when submitting forms, inquiries, or opting in to messaging
• Use our Website and services only for lawful purposes
• Maintain the confidentiality of any account credentials in your control
• Not use our services in any manner that could damage, disable, or impair the Website or interfere with another party’s use of it

5. Appointments, Cancellations & No-Shows

Appointments are subject to our cancellation and no-show policy. We ask that you provide adequate notice if you need to cancel or reschedule. Please review our Cancellation Policy for details. Fees may apply for missed appointments or late cancellations.

6. Payments

You agree to pay all fees associated with services you book or purchase. Payment plans, where offered, are subject to separate terms. All credit card transactions are processed by established third-party banking institutions over secure connections.

7. Intellectual Property

All content on the Website – including text, graphics, logos, images, and the Neurostrive name and marks – is the property of Neurostrive Hydration & Med Spa or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written permission.

8. Medical Disclaimer

The content provided on the Website and through our communications is for informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Individual results from any treatment may vary. Always consult a qualified healthcare provider regarding any medical condition or before beginning any treatment.

9. Limitation of Liability

To the fullest extent permitted by law, Neurostrive Hydration & Med Spa shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Website, our services, or our messaging program. Transmissions made over the Internet are vulnerable and cannot be guaranteed secure.

10. Compliance with Industry Standards & Law

Our messaging program is operated in accordance with applicable carrier requirements, CTIA guidelines, the Telephone Consumer Protection Act (TCPA), and other applicable laws and industry standards. You agree to use our services in compliance with all applicable laws and regulations.

11. Changes to These Terms

We reserve the right to modify or update these Terms at any time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Website or services after changes are posted constitutes your acceptance of the revised Terms.

12. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to its conflict of law provisions.

13. Contact Us